Delivery & Returns

DELIVERY TIMES

All orders received prior to 12.00am will be dispatched same day and are delivered generally within 7 working days. This is NOT a guaranteed next day delivery service.

All orders received over the weekend or on Bank Holidays will be processed and dispatched on the next working day.

If you need any further information concerning the delivery of your order please do not hesitate to call us on 0845 83 87 123. Emails regarding deliveries should be sent to sales@speedbox.co.uk

Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by telephone 0845 83 87 123. Claims must be made within three working days of receiving the goods.

DAMAGED GOODS & SHORTFALLS

• If goods arrive in a damaged condition it is your responsibility to inform us within 3 days of delivery of any damages or shortages.
• Damaged goods claims will be processed by the Speedbox.co.uk within 5 working days of notification, as will shortfalls in the order.

RETURNS

For all returns please post to address; Speedbox Returns, 73 Villa Way, Wootton, Northampton NN4 6JH

ORDERING MISTAKE

1. In the event that the Buyer mistakenly orders the wrong product, the Seller will be refunded the cost of the goods (less the initial delivery charge & any restocking fee's applied) when they are received back by the Seller in a re-saleable condition.
2. The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
3. Speedbox.co.uk is unable to refund for goods that have been removed from their original packaging or any item that is not in its original condition (is damaged or used). It is the customer's responsibility to check that the correct goods have been received before unwrapping goods supplied by Speedbox.co.uk
4. All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 30 days. Returned goods received after 30 days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

THE RETURNS PROCEDURE

Please ensure that with the returned goods you provide; full name, address and a daytime telephone number, also the order Reference Number, and a brief description of the situation that needs to be resolved.

All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at Speedbox, 73 Villa Way, Wootton, Northampton NN4 6JH.

This does not affect the Buyers statutory rights.

Please Note:
As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.