Privacy

Speedbox.co.uk is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

No information collected by us on this site will be sold, rented or loaned to any other company.

CONTROL OF PERSONAL INFORMATION

Any personal information provided to or to be collected by Speedbox.co.uk is controlled primarily by Speedbox.co.uk.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.

When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).

We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact Speedbox.co.uk via the website.

We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new Speedbox.co.uk services and important functionality changes to the website. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way.

The information collected will also be used to help us provide further services on this site in the future.

COOKIES

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.

Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.

Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.

It is not possible to purchase using Speedbox.co.uk unless you have cookies turned on and we recommend that you leave them turned on.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

HOW DOES SPEEDBOX.CO.UK PROTECT CUSTOMER INFORMATION?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

WHAT CHOICES DO I HAVE?

You do not have to provide Speedbox.co.uk with any of the information requested, however your computer will need to accept cookies to enable you to place orders with Speedbox.co.uk

CHILDREN

Speedbox.co.uk does not sell products for purchase by children. If you are under 18, you may use Speedbox.co.uk only with the involvement of a parent or guardian.

HOW DO I MAKE A COMPLAINT TO SPEEDBOX.CO.UK?

Speedbox.co.uk will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint.

For our customer service team please do not hesitate to call us on 0845 83 87 123 or email sales@speedbox.co.uk

POLICY CHANGES

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Speedbox.co.uk will be posted here and will take effect immediately. This policy was last updated in July 2003.